Golden Star Janitorial Inc. Inc. - FAQ
Frequently Asked Questions
100% Customer Satisfaction Guaranteed! This is why we are a Golden Star janitorial company.
Q. How many years have you been in business, and what accounts do you do similar to mine?
Every company has to start somewhere, but do you really want to have your facility be a training ground for newly minted commercial cleaning services? When you have the experience, personal and proper supervision, and informed employees, that makes a big difference.
Q. How do you hire and screen your employees?
Every company should do a background check on the employees. Drug screening and ensure that the prospective employees are a good fit for your office. At the end of the day, you will be satisfied and at ease on who is at your building.
Q. How do you train and ensure your employees are educated in their training?
We do random checkups on their job sites, and every 3 months, we bring them in to interview about their procedures and ways we can help them be more efficient. Also, we work hand in hand with the manufacturing and sales personnel that sell us the chemicals we use and ensure they are CDC and OSHA APPROVED.
Q. What makes you different from every other Janitorial company?
We have been in business since 1999. Also, we do every job with pride and respect. Every job is done, and we will stay the extra mile to ensure the job is completely done and the customer is satisfied.
Q. What is your protocol for safety?
The safety of your staff, building, clientele, and ours is our number one priority. We take the extra steps to ensure that in case of a catastrophic emergency, we can help them until emergency services arrive.
Q. What services do you offer, and do you give senior citizens and reoccurring clients discounts?
We are a 1 stop Janitorial and cleaning company. We do move-ins and move-out cleaning. Floor care waxing and reselling. Carpet cleaning. Window cleaning. Trash removal. Parking lot cleaning. Pressure washing. And much more.
Q. How far do you travel to perform a job?
We travel most of The Inland Empire, Los Angeles, and Orange County areas.
Q. Do you have a 24/7 emergency cleaning service?
Yes, most of the time, we are available to do cleaning services within 24 hours.
Q. Someone made a mess in the restrooms and needs a deep disinfecting cleaning. Do you have that service?
Yes, we do a deep disinfecting service, and also we provide COVID-19 services.
Q. We have a fleet of vehicles, and we need them sanitized and disinfected. Do you provide this service, and how far do you go?
Yes, we do travel within a 30-mile range from Chino, CA.